Privacy Policy

Your privacy is important to us. This policy explains how Velvet Card Lounge collects, uses, and protects your personal information when you visit our website or interact with our venue.

We are committed to transparency and compliance with the Australian Privacy Principles. This policy applies to all visitors, reservation inquiries, and event bookings at 1 Crown Casino Boulevard, Southbank VIC 3006, Australia.

Personal Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and reservation details. We may also collect technical data like IP address and browser type when you use our website.

Contact details: name, email, phone number
Reservation information: date, time, party size, special requests
Technical data: IP address, browser type, device information, pages visited

No financial information is collected as all transactions are chip-based and offline.

Purposes of Collection

We use your information to manage reservations, respond to inquiries, improve our services, and send you updates about events and tournaments if you opt in.

Process and confirm reservations
Communicate about your booking or inquiry
Send promotional emails about upcoming events (only with consent)
Analyze website usage to enhance user experience

We do not sell or rent your personal information to third parties.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. These measures include encryption, access controls, and regular security reviews.

Data encryption in transit and at rest
Restricted access to personal information on a need-to-know basis
Regular security audits and staff training

No online payment processing occurs; all chip transactions are offline.

Your Privacy Rights

You have the right to access, correct, or delete your personal information held by Velvet Card Lounge. You may also opt out of marketing communications at any time.

Right to access: request a copy of your personal information
Right to correction: update inaccurate or incomplete information
Right to deletion: request removal of your data where applicable
Right to opt out: unsubscribe from promotional emails

Privacy Contact

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us using the details below.

Email: [email protected]

Phone: +61 3 9418 2657

Address: 1 Crown Casino Boulevard, Southbank VIC 3006, Australia

For general reservations, please visit our contact page.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Last updated: 1 July 2025

Material changes may be communicated via email if you have provided it.